Returns Policy

Our Commitment

At Pulsaï, we want you to be completely satisfied with your order. If a product isn’t right for you, we’ll do everything we can to ensure your return is straightforward.

Cooling-off period

You have 14 days from receipt of your order to request a return, in accordance with current legislation.

For your return to be accepted, the item must be:

• returned in its original condition,
• unused.

In the case of personalised products:

Personalised or made-to-measure products (engraving, specific dimensions, made-to-order items, etc.) cannot be returned or refunded, in accordance with the regulations applicable to goods made to the customer’s specifications.

An exception does, of course, apply in the event of a manufacturing fault or an error on our part: in this case, please contact us and we will find a solution.

How do I make a return?

To make a return, please contact our team at info@pulsai.com, stating your order number and the reason for the return. We will then provide you with the necessary instructions.

Return costs: these are your responsibility, except in the event of a manufacturing defect or an error on our part, in which case Pulsaï will cover the return costs.

Refund

Once we have received and checked your return, we will process your refund as soon as possible via the payment method used when placing your order.

Any questions?

Our team is here to help at: info@pulsai.com.